What we do Why Flowdesk Pricing Knowledge base Frequently asked questions
Book a 15-minute call Send a WhatsApp
Home/ Knowledge base
Knowledge base

Practical know-how for online stores and dropshippers

Everything we run into daily while handling tickets and disputes, written out so you can apply it yourself. No theory, just the amounts, the deadlines and the mistakes that actually make the difference.

Breakdown of what a chargeback costs an online store: EUR 60 order value, EUR 25 chargeback fee, EUR 22 cost of goods and EUR 35 of handling time, EUR 142 in total
Disputes & chargebacks

What is a chargeback? A guide for online stores

A chargeback quickly costs you two to three times the order value, and too many of them can cost you your payment methods. Here is how they...

7 min read · by Wessel
Cost of customer service outsourcing compared: in-house employee EUR 3.400, freelancer EUR 1.100 and outsourcing per ticket EUR 350 per month at 500 tickets
Cost & pricing

What does customer service outsourcing cost?

Almost no provider puts a price on their website. So here are the rates without the runaround: which pricing models exist, what they work out at...

8 min read · by Wessel
Timeline of a PayPal dispute with deadlines: day 0 dispute opened, day 1 to 10 respond with evidence, day 20 escalation to a claim and from day 30 PayPal's decision
Disputes & chargebacks

How to win a PayPal dispute: the complete playbook

PayPal does not decide on who is right, but on who files the better case. Here is exactly what you need per case type, which deadlines...

8 min read · by Wessel
Breakdown of customer questions in dropshipping: 38 percent about delivery time and where is my parcel, 22 percent returns and warranty, 16 percent product not as described, 12 percent payment and 7 percent address changes
Dropshipping

Dropshipping customer service: the 6 pitfalls

Long delivery times, a supplier on the other side of the world and customers who have no idea where their parcel is. Dropshipping has its own...

8 min read · by Wessel