Brands scaling with us
Flowdesk takes customer support, payment disputes and chargebacks off your plate with proven workflows. Fewer chargebacks, happier customers, zero stress.
Fast, secure and efficient. Our workflows support online stores and brands every day, from dropshippers to fast-growing ecommerce players.
We win 88 percent of all PayPal, Klarna and Stripe cases for our clients.
A real-time view of your customer support at all times, without chasing it yourself.
A team with over ten years of experience that knows exactly how an online store grows.
While we run your support and disputes, you focus entirely on growth.
Flowdesk is the link between your online store, your payment providers and your customers. We handle tickets, win disputes and show you every month where your processes can improve. Small mistakes can have a big impact, and we are there to prevent them.
Your customers get the right answer quickly and stay happy.
We make sure you keep your money at PayPal, Mollie, Klarna and Stripe.
Clear reporting and concrete improvements every month.
We deal with your sourcing agent directly, so you can focus on scaling.
Outsourcing with us does not mean losing sight of things. In your own environment you see every ticket, every dispute and every open item as it happens. No loose emails or spreadsheets, just log in.
With us, every return reason and complaint becomes a concrete action towards the source, instead of an email left sitting in your inbox.
Tickets, returns and disputes get turned into actions at the source. We deal with your supplier or sourcing agent ourselves, in English and with the detail they need.
Less noise, faster turnaround and a business that keeps improving. You no longer have to be the middleman in your own supply chain.
Talk to an expert nowWe run the back end so you can grow.
Not a handful of freelancers, but a full team supporting your business.
We know the right flows at PayPal, Mollie, Klarna and Stripe.
We feed complaints and return reasons straight back to your agent in China.
See at a glance where the opportunities and the bottlenecks are.
Pay only for what you need and scale up as you grow.
We know exactly what works, and above all what does not.
Every ecommerce owner runs into these sooner or later.
Customers ask questions, returns come in and tickets sit there until someone has time.
PayPal, Mollie or Klarna cases cost you time and money because they are not handled properly or not on time.
Your sourcing agent arranges suppliers and fulfilment, but the important feedback never lands.
Parcels come back, but you have no insight into the real reason or into how to prevent the next one.
You do not know how many tickets, refunds or chargebacks hit your business, so you do not know what it costs you.
Instead of scaling up, you stay stuck putting out fires behind the scenes of your own store.
Transparent and scalable. You pay per ticket, with no hidden costs.
"I thought I could handle disputes myself, but I kept losing more and more of them. Since Flowdesk took over, I win almost all of them."
"My inbox was always overflowing. Now Flowdesk replies faster than I ever could, and customers stay happy."
"Dealing with my agent in China was always awkward. Flowdesk passes feedback straight through and everything finally runs smoothly."
"Thanks to the monthly reports I finally see where the problems really are. It gives me a grip on my business."
"Because of Flowdesk I can focus fully on marketing and scaling. It feels like I have a whole team behind me."
Book a 15-minute call and find out what we can do for your store.
Book a call now
We work from the centre of the Netherlands and help online stores grow wherever they are. With more than ten years of ecommerce experience, we know exactly what it takes to keep your customers happy and your back end running smoothly.
No anonymous call centre. At Flowdesk you get one direct point of contact. Luuk, our Head of Client Success, onboards you personally, answers your questions on WhatsApp Business and stays accountable for your customer contact. You focus on growth, we make sure everything behind the scenes is right.
Ask Luuk a questionThe questions ecommerce owners ask us most often about cost, disputes and how working together actually goes.
From first call to fully operational in a matter of days.
Tell us briefly what you need and what you are running into. We will tell you straight away whether Flowdesk is the right fit for your store.
You connect your store in our portal: forward your mailbox, set up the sender, done. We go through your returns and shipping policy and prepare your replies in your tone of voice.
We take over your customer support, disputes and returns flows. You feel the calm, the structure and the happier customers straight away.